PRIMARY FUNCTION/POSITION SUMMARY
The role will incorporate a varied working environment with a rolling programme of sales including consignments enquiries, catalogue production, physical set up and take down of the auction. Simultaneously there are daily emails, telephone enquiries.
ESSENTIAL JOB FUNCTIONS
Sale related duties
- Assisting with the catalogue and online photography (producing lists which include all items in small store to be shot, and how they should be shot; taking items out to the Photographer and bringing them back into store; checking images are named correctly; providing the Photographer with a list of reoffer images)
- Lotting up sales (lotting up sales on database and renumbering, when required; physically lotting the small items and ensuring all items have correct lot tags before viewing commences)
- Sale room set up and break down (taking lotted items up to sale room and assisting with setting up cabinets; setting up cabinets and providing labels for onsite and off-site Private Views; bringing items back down to store and organising them into sold, unsold and secondary sale groupings)
- Sale online (prepping database to ensure catalogue and database match and sale has correct images; getting the sale online on various different websites)
- Pre-sale and post-sale (sending out of pre-sale advice to vendors; sending out of post-sale advice to vendors; ensuring that the unsold sheet is accurately marked up; organising unsolds to secondary sale rooms)
- Condition reports (managing the administration for condition report and image requests; taking images and labelling them correctly; sending out condition reports and images)
- Sale day duties (assisting with clerking online bidding consoles, phone bids and registrations)
- Handling aftersale enquiries
- Researching items for sale, when requested by specialists
- Viewing days assistance – aiding clients with enquiries relating to the sale
Customer Communication
- Responding to customer calls and emails in a timely fashion
- Managing general valuation enquiries (organising the enquiries in a suitable way; speaking with relevant specialists and discussing items for sale/to be recommended elsewhere; responding to the emails within business service standards)
- First point of contact for department for all administration, supporting members of the department
Stock control
- Unpacking incoming goods, ensuring labelled and receipted correctly and keeping a record/checklist of what has come into the building
- Inputting receipts for all members of the Department
- Making sure that incoming goods have values and speaking with valuers within the Department to ensure pieces are reviewed in a timely fashion
- Creating and maintaining areas for ‘Incoming’, ‘Catalogued’ and ‘Outgoing’ items
- Clearing out of old stock (composing letters and sending recorded delivery, before reoffering or moving to secondary sale room)
- Organising transport for incoming and outgoing goods (speaking with clients and carriers when necessary to ensure that items are correctly uplifted and delivered)
- Overseeing and organising goods getting campaigns (answering calls and enquiring as to items for valuation, arranging appointments, putting together a schedule for specialists)
Database Management
- Reviewing the mailing list and database on a regular basis
- Adding potential buyers and buyers to appropriate mailing lists
- Analysing post-sale data and reporting this to the department
- Develop a working knowledge of top trade vendors and buyers
ADDITIONAL JOB FUNCTIONS
Mentoring
- Point of contact for monthly intern – organising their time for the duration of their internship
- Completing induction with intern
- Completing end of internship forms with intern
Working Offsite (Auctions & Events)
- As a company Lyon & Turnbull host auctions and events off-site. Team members from all areas are required to assist (variant requirements based on the type/location of event)
QUALIFICATION REQUIREMENTS
- Administration experience
- Previous auction house experience beneficial but not required
- Computer skills including MS O365 including Excel, Outlook, Teams and database management
BENEFITS
- Salary dependent on experience.
- 28 days annual leave (including bank holidays) increasing to 33 with service
- Birthday day off
- Additional holidays over Christmas Office Closure
- Enhanced Family Friendly Policies
- Annual Travel Season Ticket Loan
- Cycle to Work Scheme
HOW TO APPLY
To apply, submit a CV and covering letter - by 5th September - to Head of Operations, Laura Henderson on laura.henderson@lyonandturnbull.com demonstrating your suitability for the role and how you meet the skills and experience.
