PRIMARY FUNCTION/POSITION SUMMARY
An Auction Finance Assistant role working in the Finance team to undertake the processing of auction sale transactions on Auction Management System (Artisio) both for buyer invoices and vendor settlements. The role also is first contact point for customer finance queries regarding auction transactions both by email and telephone. There will also be responsibilities to engage with customers for settlement of unpaid invoices both for auction and valuation transactions.
Working as part of the Finance team of Lyon and Turnbull reporting to the Finance Director, your role is responsible for the auction duties laid out below:
JOB FUNCTIONS
Vendor Accounts
- Ensuring the Settlement Statements and related payments go out 28 working days after sale
- Checking of vendors’ account details to ensure addresses, bank details, names are correct
- Applying carriage charges when necessary
- Ensuring appropriate paperwork and investigations are carried out
- Adding appropriate charges to Vendors contracts, e.g. photography
- Producing and issuing introductory commission Agreements to vendors
- Calculating and paying Introductory commission
- Managing client queries, issues and complaints
Buyer Accounts
- Credit control
- Chasing late payments
- Updating auction system when payments are received, printing off the relevant paperwork
Pre-Auction Duties
- Checking buyers details entered correctly on AMS
Auction Day Duties
- Raising buyer invoices after auction via batch process on AMS
- Processing Buyer payments and issuing the relevant paperwork
- Assisting when necessary with printing and mailing invoices
- Processing aftersales ( in days following auction also)
- Investigating and correcting issues arising from sales
- Dealing with buyers’ emails/phone calls with post sale issues and enquiries
General
- Answering phone calls to deal with auction buyer and vendor queries.
PERSONAL SPECIFICATION
- Customer services experience with good phone skills
- Good Excel skills
- Experience of banking software
- Attention to detail
- Good communication skills including listening skills and the ability to give information clearly
- Ability to prioritise within tight deadlines and work under pressure accurately
- Ability to work as a part of a team, whilst at the same time working on one’s own initiative
- Ability to understand and complete administration procedures in the Lyon and Turnbull style
- Ability to understand and further the aims of Lyon & Turnbull
LOCATION
- Edinburgh City Centre (Hybrid working subject to discussion)
- Hours - Monday to Friday 9am to 5pm (The nature of the post means that the post-holder will need to be able to be flexible, there will be busy times and quieter times.)
BENEFITS
- Salary dependent on experience.
- 28 days annual leave (including bank holidays) increasing to 33 with service
- Birthday day off
- Additional holidays over Christmas Office Closure
- Enhanced Family Friendly Policies
- Annual Travel Season Ticket Loan
- Cycle to Work Scheme
HOW TO APPLY
To apply, submit a CV and covering letter to our Head of Operations, Laura Henderson on careers@lyonandturnbull.com demonstrating your suitability for the role and how you meet the skills and experience.
