Every Visit Starts with a Welcome
"When you arrive, you’ll be greeted by a member of the reception team” Derrian explains. “Some people can feel nervous, but our job is simply to help you feel comfortable and point you in the right direction.”
There’s no assumption about what you’ve brought with you. Items arrive in all sorts of ways, from a single object wrapped in newspaper to carefully packed boxes from an estate, and every enquiry is treated with the same care.
If You Have an Appointment with a Specialist
If you’ve arranged an appointment in advance to find out the value of your item, we will take you through to one of the valuation rooms where you’ll meet a department specialist. This is where you’ll talk through what the item is, where it’s come from and an estimated price should it sell at auction. The specialist will examine it carefully and answer any questions you have. If you choose to sell with us, or consign as it is know in the auction world, then,
- Your item will be receipted, so there’s a clear record of what has been left with us
- You’ll be given a copy of that receipt for your own records
- Storage and handling will be explained clearly
If You Don’t Have an Appointment
Not everyone books ahead and that’s absolutely fine.
If you arrive without an appointment, we’ll receipt your item and arrange for it to be assessed by the relevant specialist as soon as possible.
Our client services will explain,
- How long the valuation is likely to take
- How your item will be stored and cared for
- What happens next once the specialist has reviewed it
Talking Through Your Options
Once the specialist has assessed the item, you’ll be contacted to discuss their findings. There’s no pressure, it’s simply a conversation about what the item is, what it might be worth, and what options are available.
Those options may include:
- Selling at auction
- Private treaty sale
- Retaining the item
- Further research or discussion
The process, timescales and next steps are always explained clearly, so you can make an informed decision.
A Process Designed to Be Straightforward
“Every situation is different. People bring items for all sorts of reasons - curiosity, inheritance, downsizing - and our role is to guide them through the process in a way that feels straightforward and respectful. From first arrival to final outcome, the focus is on care, clarity, and communication.
