Looking for the next step in your career?
We are looking to recruit a Logistics Co-ordinator (Monday to Friday, 8.30-5.30) based at our headquarters in Edinburgh.
The ideal applicant would be a highly organised, team player, strong in client service and demonstrate a broad knowledge of all the functions especially within the post-sale client experience.
Knowledge of international shipping and the Temporary Admissions system advantageous.
This exciting, full-time position will assist and support the all teams with occasional evenings and weekends required.
Salary is based on experience. For more info, full job description and to apply (by CV and covering letter) contact Laura Henderson, Head of Operations on laura.henderson@lyonandturnbull.com
Applications close at 5:30pm on Friday 14th April
PRIMARY FUNCTION/POSITION SUMMARY
Logistics Co-ordinator embodies exceptional client service and demonstrates a broad knowledge of all the functions especially within the post-sale client experience.
The Logistics Coordinator is responsible for providing our clients with an accountable and resolute person to deal with and respond to their logistical queries from both vendors and buyers.
Collaborating with other members of Client Services, Salerooom, Finance and Specialist Art Departments, the Logistics co-ordinator will manage, oversee, and provide ownership for our clients’ sale experience.
This role is to ensure thorough completion of these services from auction and payment - through to final shipping/collection and delivery of property. This will be achieved whilst upholding our Client Service Standards for our clients.
THE ROLE
• Uploading all shipping pre-priced shipping options across all sales.
• Uploading all shipping pre-priced shipping options across all sales.
• Working closely with third party shipping providers to deliver best client service.
• Assisting with shipments to receive incoming goods prior to sale.
• Be the primary and initiative-taking point of contact for clients post sale journey – over phone, email, or digital channels.
• Be accountable and provide oversight for post-sale transactions for all Live and Online auctions – for all post sale related issues and queries e.g., invoicing, payment, shipping quotes and settlement.
• Physically provide posting/packaging service for smaller items which can be dealt with in-house.
• Assisting with clearing collections for all sales.
• Proactively adding value to the post sale client experience by anticipating the needs and expectations of our clients.
• Provide clear and proactive communication to the client offering options to help clients make choices that are beneficial to the client
• Responding to clients in a way that builds rapport, achieves positive engagement and delivery
• Own client issues through to resolution, understanding how to build trust with our clients and why this is important
• Work collaboratively with saleroom team, specialist departments and client services to ensure best practice in our post sale processes and service levels
• Proactively “closing” the sale operationally and financially
• Administrative tasks to support the Client Services team
• Working with departments to ensure longer term collections are chased/invoiced accordingly
• Assisting departments with bi-annual stock checks
• Overseeing shipping between internal sites – first point of contact for shipping lists
• Outward goods shipments to secondary salerooms
• Managing the TA process
• Other duties as assigned by Line Manager
THE CANDIDATE
• 3+ years proven experience in a client service/client facing environment
• Confident in using MS Excel, Outlook, Teams, and Word
• Demonstrate exceptional client service and communication skills
• Experience of Temporary Admissions
• Ability to reflect the image and standards in all situations in accordance with Client Service standards
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Detail orientated, strong processing abilities whilst remaining client focused.
• Strong work ethic and ability to work in a fast paced multi-tasking environment.
• A logical thinker and analytical person with the ability to seek continuous improvement.
• Ability to build strong relationships internally and externally.
• Act on and seek feedback from others to develop or maintain personal service skills and knowledge
• Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice
• Excellent verbal and written presentation skills.