Join Our Team | Client Services Administrator & Sales Coordinator

Join our team! We are looking for an enthusiastic, highly motivated and organised individual for the position of Client Services Administrator and Sales Co-ordinator. Based in our flagship Edinburgh saleroom, in the heart of city’s New Town, the holder of this role will provide efficient administration - for all sales and the company's multiple live bidding platforms - as well as exceptional client service and support.

A position in an interesting and varied environment that will require the successful candidate to be flexible, a strong team player and be especially keen on maintaining a high level of client service at all times.

To apply for this position, email your CV and cover letter to laura.Henderson@lyonandturnbull.com 

Applications close at 5pm on Thursday 22 March.


Working as part of the Administrative team reporting to the Office Manager, your role is to be responsible for the following duties: 

The role will incorporate a varied working environment with a rolling programme of sales including; telephone enquiries, catalogue subscription administration, reception duties, online bidding platform support and client database management.

General Client Service & Office Admin Duties

  • Answering the telephone and taking of messages 
  • Reception duties 
  • General typing of correspondence and documents 
  • Ensuring filing and paperwork is up to date 
  • Postage of mail as well as ensuring the franking machine is in credit and supplies are stocked 
  • Booking travel and accommodation for staff and consultants 
  • Mailing pre-sale and post-sale correspondence 
  • Handling condition report enquiries 
  • Auction bidding administration 
  • Handling cash/processing payments 
  • Assisting the Paintings Department with administration
  • Telephone bidding and online bidding console work

Database & Mailing List Duties

  • Produce database/bidding analysis 
  • Management of catalogue mailing lists and catalogue subscriptions

Online Bidding Management & Support

  • Main contact for assisting customers with online bidding queries and online registrations
  • Overseeing Saleroom IT equipment 
  • Managing upload and promo of all auctions through service
  • Liaising with all bidding platform providers
  • Main contact for online bidding training for L&T employees 

Working Offsite (Auctions & Events)

  • As a company Lyon & Turnbull host auctions and events off-site.  Team members from all areas are required to assist (variant requirements based on the type/location of event)  

Personal Specification 

  • Strong administrative and organisational skills
  • Strong time management and prioritisation skills
  • Ability to deal with clients in a professional manner representing L&T 
  • Ability to understand and complete administration procedures in the L&T style 
  • Ability to understand and further the aims of L&T 
  • Highly developed interpersonal skills with experience of forming, maintaining and developing relationships with a range of individuals 
  • Good communication skills including listening skills and the ability to give information clearly 
  • Reporting and monitoring skills 

Main Location:

  • Edinburgh Saleroom, 33 Broughton Place, Edinburgh, EH1 3RR

Hours of work:

  • Office hours 8.30 -5.30pm Monday to Friday. The nature of the post means that the post-holder will need to be able to be flexible, there will be busy times (including essential evening and weekend work) and quieter times.  The post will require travel and time spent at offsite locations.

Annual leave:

  • 28 days including statutory holidays, Christmas holiday closure in addition

Salary:

  • Advised on application

Contact


Laura Henderson
Solicitor / Operations Manager

0131 557 8844

Email

Published: 3 March 2018

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